CashCall Employment

Collector II

PURPOSE AND DISTINGUISHING CHARACTERISTICS

CashCall is looking for dynamic professionals that are self-motivated, trustworthy and can quickly adapt to change in a fast-paced environment. Qualified candidates will support and promote a positive work atmosphere. Teamwork is essential to our success and we are looking for individuals that demonstrate caring, compassion and ability to get along with others.

Example Of Tasks

  • Make outbound and receive inbound calls via an Auto Dialer or manual calling to gather or clarify information.
  • Accurately document all information pertaining to accounts.
  • Prepare and/or process documents; review for accuracy and completeness; update information and/or evaluate against policy; compare elements for consistency or logical relationship, etc.
  • Perform investigative activities to evaluate and determine the whereabouts of customers through database searches and system records (Skip-Tracing).
  • Receive research and respond to incoming questions; provide information, explain policies and procedures, and/or facilitate a resolution.
  • Review, process and verify accounts and account balances.
  • Perform other duties as assigned.

Knowledge, Skills, And Abilities

  • Read, interpret and apply federal, state and local collection laws, rules, regulations and company policies and procedures.
  • Interact with internal and external customers in a manner which shows sensitivity, tact and professionalism.
  • Ability to negotiate with customers.
  • Conduct every call according to the call model.
  • Possess investigative techniques and processes to identify the true reason for delinquency to aid in one call resolution.
  • Use basic math to solve problems.
  • Communicate clearly, concisely and effectively both verbally and written.
  • Listen to and understand information and ideas as presented both verbally and written.
  • Ability to follow written and/or verbal instructions.
  • Ability to adapt to change and work in a fast-paced environment.

Other Requirements

  • Minimum 2 years of experience in unsecured or sub-prime debt collections is preferred.
  • Must have Skip-Tracing experience.
  • Bi-lingual is a plus.
  • Maintain regular 8 hour shift in addition to 2 Saturdays per month and month end 10 hour mandatory shifts (shifts and days may vary) no exceptions.

email us at: recruitment-servicing@cashcall.com

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Marketing Business Analyst

PURPOSE AND DISTINGUISHING CHARACTERISTICS

The position will require someone who is able to work in a fast-paced and dynamic environment. The Business Analyst will be able to work on a variety of projects, and provide solutions-oriented recommendations on current marketing practices.

Knowledge, Skills, And Abilities

  • Minimum of 3 years of experience serving as a Business Analyst; preferably from financial industry
  • Minimum 1 year Project Management experience
  • Ability to learn existing systems and have the ability to recommend change
  • Clearly translate business requirements into systematic procedures
  • Strong attention to detail and excellent follow through
  • Bachelors or advanced degree
  • Experience in data mining
  • Experience in complex data analysis
  • Must be highly motivated and independent
  • Relies on experience and judgment to plan and accomplish goals
  • Ability to work independently or in a team environment
  • Experience with CRM or Lead Management Software such as Velocify
  • Experience with web analytics platforms such as Google Analytics
  • Knowledge of marketing principles and online marketing metrics. Marketing Agency experience a plus.
  • Expertise with Microsoft Excel, Powerpoint, Word

Essential Functions

  • Prepare regular Marketing reports, ensuring accuracy and seeking ways to increase ROI across all marketing channels.
  • Use the company's lead management system and web analytics to extract relevant marketing data.
  • Prepare regular marketing reports
  • Prepare ad hoc analyses to assist marketers in understanding and managing their business more effectively.
  • Analyze impact of marketing initiatives
  • Identify opportunities to improve current processes
  • Pro-active to identify in-efficiencies and work with different departments to automate and simplify specific processes

email us at: recruitment-servicing@cashcall.com

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Credit Risk Analyst

PURPOSE AND DISTINGUISHING CHARACTERISTICS

Works as part of a team to provide analysis and analytical solutions for the Company’s various loan Productions.

Examples of Tasks

  • Provides support of research projects including project design, data collection, database design, analysis and presentation of results
  • Assists with developing, monitoring, and testing of origination and behavioral scorecards
  • Creates and maintains accurate monthly reporting of portfolio performance and trends with recommendations to increase profitability while controlling credit risk
  • Utilizes company databases to analyze loan and customer credit risk performance
  • Create and maintain cash flow models to assess and predict product performance
  • Responds to ad hoc credit risk issues at all levels of the organization

Knowledge, Skills, And Abilities

  • Experience extracting data from various data sources using SQL
  • Advanced analytical skills
  • Excellent verbal and written communication skills
  • Good leadership, problem solving and time management skills
  • Excellent Microsoft Excel skills with experience using pivot tables and macros
  • Knowledge and understanding of consumer lending, collections and credit risk a plus

Education / Experience

  • Bachelor’s degree in Mathematics, Statistics, Operations Research or equivalent
  • 0-5 years related work experience

email us at: recruitment-servicing@cashcall.com

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