CashCall Employment

Quality Analyst

Purpose And Distinguishing Characteristics

The Quality Analyst will partner with different servicing departments to ensure the business meets FDCPA and regulatory guidelines. The position requires experience and knowledge of the tools necessary to assess calls, and knowledge of the line of business procedures and federal regulations. The QA must maintain a full knowledge of the business processes and new regulations being implemented. The position collaborates with the line of business’ management team to implement successful action plans that improve overall quality metrics to meet federal regulations while effectively resolving delinquency and providing excellent customer service.

Example Of Tasks

  • Monitor Outbound/Inbound calls from Collections and Customer Service department.
  • Review process in various servicing departments for quality and compliance.
  • Provide quality monitoring reports.
  • Provide guidance and coaching for areas of opportunity.
  • Partner with different departments to participate in/host call calibrations.
  • Develop best practices to resolve delinquencies and meet regulatory compliances.

Knowledge, Skills And Abilities

  • Read, interpret and apply federal, state and local collection laws, rules, regulations and company policies and procedures.
  • Ability to interact with internal customers in a manner which shows partnership to reach the common goal of resolving delinquency, providing excellent customer service and following compliance.
  • Effective communications skills: written and verbal.
  • Ability to adapt to change and work in a fast-paced environment.

Requirements

  • Minimum 3 years combined experience in Quality, Collections and Customer Service is preferred.
  • Microsoft Access and Excel proficiency is a plus.
  • Bi-lingual is a plus.
  • Must be production and accuracy-oriented and be flexible to business needs.
  • Must be able to maintain a regular 8-hour shift five days per week either Monday-Friday or Thursday – Monday, one 10-hour shift during the week, and 2-3 weekend days per month, in addition to a mandatory 12-hour shift on the last business day of the month. Should the last business day of the month fall on a weekend, the mandatory 12-hour shift will be worked on the last Friday of the month. Other mandatory shifts will be scheduled for the remaining days of the month that fall on a weekend. These shifts may include an eight (8) hour shift on Saturday and a four (4) hour shift on Sunday. Failure to report to work for any of the mandatory shifts may result in disciplinary action up to and including termination.
  • Shifts may vary and are subject to change based on business needs. No Exceptions.

email us at: recruitment-servicing@cashcall.com

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Repossession and Asset Remarketing Manager (Anaheim)

PURPOSE AND DISTINGUISHING CHARACTERISTICS

CashCall, Inc., a consumer finance company, is seeking a Repossession and Asset Remarketing Manager to lead our expanding asset recovery operations.  This position will be responsible for managing all aspects of the repossession and auction processes.  The Repossession and Remarketing Manager will interact with repossession and auction vendors to negotiate pricing, contracts, performance metrics, and other innovative projects to move the business forward.

Knowledge, Skills, And Abilities

  • Manage daily functions of the asset recovery unit as it pertains to repossession and collections of delinquent and defaulted auto loans; this will include overseeing and driving performance of internal collection agents and external repossession agents.
  • Manage daily functions of the remarketing operations as it pertains to asset management; this will include inspections, transportation, sales processing and related follow-up.
  • Train, teach and mentor repossession and remarketing units in all aspects of Asset Recovery and Remarketing operations.
  • Drive performance results in all functions of Asset Recovery management.
  • Potential Multi-State operational oversight
  • Recruit, manage, and develop teams of collection agents, remarketing representatives, and title clerks.
  • Define, design, and build automated back-end reporting including repossession company performance reporting, repossession volume by store, area, region, state, and company. (Same applies to the auction vendors, cost, inventory management, and recovery rates.)
  • Use reporting to add agents and auctions, upgrade agents and auctions, and manage inventory.
  • Recommend third party system integration to stream line back end processes
  • Assist with other tasks and duties when asked

Requirements

  • At least five (5) years of relevant experience in development and management of Asset Recovery and Asset Remarketing.
  • Current knowledge of FDCPA regulations and state repossession and remarketing laws.
  • Demonstrate professional and persuasive communication and negotiation skills.
  • Capable of working autonomously, but also collaborate in a team environment.
  • Demonstrate sound judgment and strong attention to detail.
  • Prove Flexible and adaptable.
  • Advanced problem solving skills.
  • Must be able to maintain a regular 8-hour shift five days per week either Monday-Friday or Thursday – Monday, one 10-hour shift during the week, and 2-3 weekend days per month, in addition to a mandatory 12-hour shift on the last business day of the month.  Should the last business day of the month fall on a weekend, the mandatory 12-hour shift will be worked on the last Friday of the month.  Other mandatory shifts will be scheduled for the remaining days of the month that fall on a weekend. These shifts may include an eight (8) hour shift on Saturday and a four (4) hour shift on Sunday. Failure to report to work for any of the mandatory shifts may result in disciplinary action up to and including termination.
  • Shifts may vary and are subject to change based on business needs. No Exceptions.

email us at: recruitment-servicing@cashcall.com

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Recovery Collector (Anaheim)

PURPOSE AND DISTINGUISHING CHARACTERISTICS

Incumbents in this job are responsible for collecting on charge-off accounts by making and receiving calls, and utilizing CashCall eight steps to a successful collection call.  In addition to making and receiving calls, this individual must perform skip-tracing techniques and must document accounts accordingly.  Incumbents will prepare notifications to secure payment; explain penalties, interest, deadlines, and consequences for failure to comply. Incumbent will also obtain and evaluate financial information for the purpose of negotiating payment of balance in full, settlement and/or payment plan.

Knowledge, Skills, And Abilities

  • Knowledge of FDCPA standards and state laws.
  • Ability to negotiate while maintaining a manner which shows sensitivity, tact, and professionalism.
  • Make outbound and receive inbound calls and consistently follow CashCall collection call model and techniques.
  • Ability to perform basic skip-tracing tasks which include following CashCall skip-tracing matrix in order to make contact with our customer.
  • Consistently and accurately document all information pertaining to accounts.
  • Make recommendations to litigate while following all state and FDCPA standards and federal regulations regarding collections procedures.
  • Use basic business math to solve problems.
  • Speak clearly, concisely and effectively; listen to, and understand information and ideas as presented verbally.
  • Read, interpret and apply laws, rules, regulations, policies and/or procedures.
  • Follow written and/or verbal instructions.
  • Ability to work in a fast-paced, team oriented environment.
  • Ability to change quickly with the needs of a growing company.
  • Process check-by-phone and/or ACH requests accurately.
  • Ability to multi-task by speaking with customers and typing notes simultaneously.
  • Meet monthly individual goals as set by the Department Manager.
  • Perform other duties as assigned.

 

Requirements

  • The ideal candidate must have a minimum 2 years post charge off recovery experience in sub-prime auto recovery collections.
  • Dialer experience a plus.
  • Must be able to maintain composure with difficult or irate customers.
  • Promote a positive work environment.
  • Basic computer skills required: Outlook, Excel and Word.
  • Must be detailed oriented.
  • Must be able to maintain a regular 8-hour shift in addition to mandatory Saturdays required based on business needs, and month end 12-hour mandatory shifts (shifts and days may vary) no exceptions.

email us at: recruitment-servicing@cashcall.com

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Texas Hiring Fair

3660 Regent Blvd. Suite 200 Irving, TX 75063
Tuesday February 10, 2015 to Wednesday February 11, 2015 – 8:00am to 7:00pm
Make plans to join us as CashCall, Inc. hosts a hiring fair at our Irving, Texas office. We are looking for dynamic forward-thinking Collections Professionals that are self-motivated, trustworthy, and can grow with us!
Meet in-person with our Recruiters and Hiring Managers to learn more about this exciting opportunity!
Take your career to the next level and explore CashCall’s endless career opportunities.
We are hiring for Customer Service Representatives, Customer Service Supervisor, Recovery Collectors, and Dialer Administrator professionals!
Expedite your candidacy by expressing your interest online and send your resume prior to the hiring fair. Send your resume to recruitment-servicing@cashcall.com
or contact a Recruiter toll-free at 888-987-5699. Our Recruiters are standing by!
*Applicable to specific positions only.

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