CashCall Employment

Collector II

PURPOSE AND DISTINGUISHING CHARACTERISTICS

CashCall is looking for dynamic professionals that are self-motivated, trustworthy and can quickly adapt to change in a fast-paced environment. Qualified candidates will support and promote a positive work atmosphere. Teamwork is essential to our success and we are looking for individuals that demonstrate caring, compassion and ability to get along with others.

Example Of Tasks

  • Make outbound and receive inbound calls via an Auto Dialer or manual calling to gather or clarify information.
  • Accurately document all information pertaining to accounts.
  • Prepare and/or process documents; review for accuracy and completeness; update information and/or evaluate against policy; compare elements for consistency or logical relationship, etc.
  • Perform investigative activities to evaluate and determine the whereabouts of customers through database searches and system records (Skip-Tracing).
  • Receive research and respond to incoming questions; provide information, explain policies and procedures, and/or facilitate a resolution.
  • Review, process and verify accounts and account balances.
  • Perform other duties as assigned.

Knowledge, Skills, And Abilities

  • Read, interpret and apply federal, state and local collection laws, rules, regulations and company policies and procedures.
  • Interact with internal and external customers in a manner which shows sensitivity, tact and professionalism.
  • Ability to negotiate with customers.
  • Conduct every call according to the call model.
  • Possess investigative techniques and processes to identify the true reason for delinquency to aid in one call resolution.
  • Use basic math to solve problems.
  • Communicate clearly, concisely and effectively both verbally and written.
  • Listen to and understand information and ideas as presented both verbally and written.
  • Ability to follow written and/or verbal instructions.
  • Ability to adapt to change and work in a fast-paced environment.

Other Requirements

  • Minimum 2 years experience in unsecured or sub-prime debt collections is preferred.
  • Must have Skip-Tracing experience.
  • Bi-lingual is a plus.
  • Maintain regular 8 hour shift in addition to 2 Saturdays per month and month end 10 hour mandatory shifts (shifts and days may vary) no exceptions.

Email us at: recruitment-servicing@cashcall.com

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Collection Supervisor

PURPOSE AND DISTINGUISHING CHARACTERISTICS

CashCall is looking for dynamic professionals that are self-motivated, trustworthy and can quickly adapt to change in a fast-paced environment. The Collection Supervisor is responsible for overseeing the daily production and performance of the collection team to ensure that performance and quality customer service goals are met. This position assists in daily operations.

Example Of Tasks

  • Reviews work and monitors phone calls of team members to verify adherence to CashCall Policies and Procedures.
  • Analyzes queue and process management workflow to ensure production and performance goals are met.
  • Handles escalated calls from team members and will initiate outbound calls when needed.
  • Approves and reviews accounts within the working supervisor queue and other queues as assigned.
  • Effectively communicates corporate and department objectives on a regular basis.
  • Creates a positive working environment to achieve productivity and performance standards.
  • Participate in panel interviews, prepare new hire documentation, help facilitate associate orientation, and participate in the corrective action process (i.e., document performance issues, recommend disciplinary action, etc.).
  • Draft and administer performance improvement plans as needed.
  • Perform other duties as assigned.

Other Requirements

  • Minimum 3 years consumer collection experience strongly preferred.
  • Previous auto collection experience preferred.
  • Bachelor’s degree or equivalent experience preferred.
  • High School Diploma or equivalent certificate required.
  • Minimum 2 years supervisory or lead experience required. Maintain regular 8 hour shift in addition to 2 Saturdays per month and month end 10 hour mandatory shifts (shifts and days may vary) no exceptions.

Email us at: recruitment-servicing@cashcall.com

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Customer Service Supervisor

PURPOSE AND DISTINGUISHING CHARACTERISTICS

CashCall is looking for dynamic professionals that are self-motivated, trustworthy and can quickly adapt to change in a fast-paced environment. Qualified candidates will support and promote a positive work atmosphere. Team work is essential to our success and we are looking for individuals that demonstrate caring, compassion and an ability to get along with others.

Example Of Tasks

  • Provide day-to-day supervision to assigned team and overall department.
  • Monitor daily, weekly and monthly performance and attendance.
  • Perform side-by-sides, one-to-ones and career development conversations.
  • Review calls, complete call monitors and deliver feedback.
  • Ability to give and receive feedback while conducting coaching and counseling sessions.
  • Accurately and thoroughly document performance issues.
  • Ensure proper coverage for inbound and outbound campaigns.
  • Effectively communicate expectations and objectives.
  • Ability to coordinate work assignments to ensure all deadlines are met.
  • Review, process and/or respond to customer correspondence and requests.
  • Prepare and/or process documents; review for accuracy and completeness; update information and/or evaluate against policy; compare elements for consistency or logical relationship, etc.
  • Conduct audits and ensure appropriate processing of all incoming and outgoing correspondence.
  • Continually work to improve team, department and organization’s performance.
  • Maintain accurate employee documentations and recommend improvement plans as needed.
  • Ability to work with numerous departments.
  • Accurately document all information pertaining to accounts.
  • Receive research and respond to incoming questions; provide information, explain policies and procedures and/or facilitate a resolution.
  • Perform other duties as assigned.

Knowledge, Skills, And Abilities

  • Read, interpret and apply federal, state and local collection laws, rules, regulations and company policies and procedures.
  • Interact with internal and external customers in a manner which shows sensitivity, tact and professionalism.
  • The ability to negotiate with customers.
  • Use advanced business math to solve problems.
  • Communicate clearly, concisely and effectively both verbally and written.
  • Follow written and/or verbal instructions.
  • Proficient with MS Word.
  • Demonstrate strong follow up abilities with attention to detail.
  • Ability to adapt to change and work in a fast-paced environment.

Other Requirements

  • Minimum 2 years customer service experience; with 2 years supervisory experience; preferably in a call center environment.
  • Bi-lingual is a plus.
  • Dialer experience is a plus.
  • Maintain regular 8 hour shift in addition to 2 Saturdays per month and month end 10 hour mandatory shifts (shifts and days may vary) no exceptions.

Email us at: recruitment-servicing@cashcall.com

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Customer Service Representative

PURPOSE AND DISTINGUISHING CHARACTERISTICS

CashCall is looking for dynamic professionals that are self-motivated, trustworthy and can quickly adapt to change in a fast-paced environment. Qualified candidates will support and promote a positive work atmosphere. Team work is essential to our success and we are looking for individuals that demonstrate caring, compassion and an ability to get along with others.

Example Of Tasks

  • Make outbound and receive inbound calls via an Auto Dialer or manual calling to gather or clarify information.
  • Accurately document all information pertaining to accounts.
  • Prepare and/or process documents; review for accuracy and completeness; update information and/or evaluate against policy; compare elements for consistency or logical relationship, etc.
  • Perform investigative activities to determine the whereabouts of customers through database searches and system records.
  • Receive, research, and respond to incoming questions; provide information, explain policies and procedures, and/or facilitate a resolution.
  • Review, process and/or respond to customer correspondence and requests.
  • Review, process and verify account information and account balances.
  • Perform other duties as assigned.

Knowledge, Skills, And Abilities

  • Read, interpret and apply federal, state and local collection laws, rules, regulations and company policies and procedures.
  • Interact with internal and external customers in a manner which shows sensitivity, tact and professionalism.
  • The ability to negotiate with customers.
  • Conduct every call according to the call model.
  • Possess investigative techniques and processes to identify the true reason for delinquency to aid in one call resolution.
  • Use basic business math to solve problems.
  • Communicate clearly, concisely and effectively both verbally and written.
  • Follow written and/or verbal instructions.
  • Proficient with MS Word.
  • Demonstrate strong follow up abilities with attention to detail.
  • Ability to adapt to change and work in a fast-paced environment.

Other Requirements

  • Minimum 2 years customer service experience; preferably in a call center environment.
  • Bi-lingual is a plus.
  • Dialer experience is a plus.
  • Maintain regular 8 hour shift in addition to 2 Saturdays per month and month end 10 hour mandatory shifts (shifts and days may vary) no exceptions.

Email us at: recruitment-servicing@cashcall.com

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Loss Mitigation Specialists

PURPOSE AND DISTINGUISHING CHARACTERISTICS

Incumbents in this job are responsible for negotiating assistance programs, collecting on delinquent accounts, researching and documenting accounts. Incumbents prepare notifications to secure payment; explain penalties, interest, deadlines, and consequences of failure to comply. Obtain and evaluate financial information; monitor and update status of accounts.

Example Of Tasks

  • Conducts interviews to gather or clarify information.
  • Prepare and/or process documents; review for accuracy and completeness; update information and/or evaluate against policy; compare elements for consistency or logical relationships, etc.
  • Receives researches and responds to incoming questions, provides information, explains policy and procedures, and/or facilitates resolution.
  • Reviews, processes, and verifies accounts and account balances.
  • Other tasks as assigned.

Knowledge, Skills, And Abilities

  • Applicable laws, rules, regulations and/or policies and procedures.
  • Deal with people in a manner which shows sensitivity, tact, and professionalism.
  • Make outbound and receive inbound calls.
  • Accurately document all information pertaining to accounts.
  • Interviewing techniques.
  • Investigative techniques and processes.
  • Use basic/business math to solve problems.
  • Speak clearly, concisely and effectively; listen to, and understand, information and ideas as presented verbally.
  • Read, interpret and apply laws, rules, regulations, policies and/or procedures.
  • Laws governing access to public and private records.
  • Follow written and/or oral instructions.
  • Communicate information clearly and concisely, in writing; read and understand information presented in writing.
  • Use the telephone in a professional and courteous manner.
  • Adaptability to a fast paced environment.

Other Requirements

  • Minimum 2 years experience in unsecured debt collections.
  • Maintain regular 8 hour shift in addition to 2 Saturdays per month and month end 10 hour mandatory shifts (shifts and days may vary) no exceptions.
  • Risks found in the typical office setting, which is adequately lighted, heated and ventilated, e.g., safe use of office equipment, avoiding trips and falls, observing fire regulations, etc.
  • Typically, the employee may sit comfortably to perform the work. However, there may be some walking; standing; bending; carrying of light items such as papers. No special physical demands are required to perform the work.

Email us at: recruitment-servicing@cashcall.com

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