Help

FAQ

CashCall currently offers personal loans that are not secured by personal property or collateral like a home or car. You can have your loan wired to your bank account in one business day. In some cases, you'll get the money on the same day you apply for the loan.

This WebHelp provides you with information on:

About Login

When you filled out your loan application, you created a username and password. You can use this login information to:

  • Log into your CashCall account to view the current status of your loan at anytime.
  • Complete the transaction of your loan if you have received an email from CashCall instructing you to do so.

Tip: If you forget your password, you can request the password be sent to you via email. Please see forgotten passwords section.

To login to your CashCall account:

  1. Point your Internet browser to: http://www.cashcall.com. The CashCall web page appears.

    CashCall Login

  2. Click Login. A Security Alert message may appear. Click OK. The CashCall Login screen appears.

    Login Link Select

  3. Enter your Username and Password in the required fields.

    User Name Password

  4. Click LOGIN

Note: The Password is case sensitive. If you used CAPITAL letters along with small letters when you created your password, you'll have to use the same format when typing your password.

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Forgotten Password

Did you forget your password? Just follow these instructions to get a new password:

  • Log into your CashCall account to view the current status of your loan at anytime.
  • Complete the transaction of your loan if you have received an email from CashCall instructing you to do so.

  1. Point your Internet browser to: http://www.cashcall.com. The CashCall web page appears.

    CashCall Login

  2. Click Login. A Security Alert message may appear. Click OK. The CashCall Login screen appears.

    Login Link Select

  3. Click the link: Forget your password? The Request New Password screen appears.

    User Name Password

  4. Type your Username and the last four digits of your Social Security Number in the required fields, then click Submit (one time only please). A new password will be sent to the email address you specified when you applied for your CashCall loan. Check your email and then login with your same username and new password.

    Forgot Password

Tip: You only need to click the Submit button one time. Your new password is sent immediately. However, due to uncontrollable circumstances, it may take from a few minutes to nearly an hour for you to receive the email with your password.

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Checking Loan Status

You can check your loan status anytime! Just log into your CashCall account.

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Requirements for Electronically Signing Documents

To digitally sign your loan documents, JavaScript must be enabled in your browser. Below are instructions on enabling JavaScript for Internet Explorer and Mozilla Firefox.

To enable JavaScript in Internet Explorer:

  1. Select Tools from the top menu.
  2. Choose Internet Options.

    Select Tools

  3. Click on the Security tab.
  4. Click on Custom level...

    Click on Custom level

  5. Scroll down until you see the section labeled Scripting.
  6. Under Active Scripting, select Enable.

    Select Enable

  7. Click OK to save the changes.

To enable JavaScript in Mozilla FireFox:

  1. Select Tools from the top menu.
  2. Choose Options.

    Choose Options

  3. Click Content.
  4. Check the Enable JavaScript checkbox to enable JavaScript.

    Check the Enable JavaScript checkbox to enable Javascript

  5. Click OK to save the changes.
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Signing Digital Documents

If your loan is conditionally approved, you will receive an email from CashCall requesting that you complete the transaction of your loan. You will be required to sign documents electronically. That is, you will sign the documents using a special digital certificate right on your computer.

Don't worry, you will be guided through this process with on-screen prompts.

Note: Before starting this process, it is important to read and understand the computer requirements that must be met in order to electronically sign the loan documents.

Once you receive this email from CashCall, you must login to your CashCall account. Upon login, you will be prompted to answer a few questions. Next, you will be directed to the Sign Document screen, where you'll be able to electronically sign your loan documents.

How to electronically sign loan documents:

  1. Click Continue from the Sign Document screen.

    Sign Document screen

    Note: If you do not have JavaScript enabled in your browser, you will see the following message : "Please enable JavaScript in your browser then click the link indicated below before clicking the Continue button to proceed." Follow instructions shown above on how to enable JavaScript in your browser.

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How to re-apply for another CashCall loan.

To qualify for submission of another loan with CashCall, you must meet the following requirements:

  • Your previous loan(s) must be paid off.
  • Your previous loan(s) must not have been charged off or modified (deferments or SSCRA modifications not included).

To re-apply for a new loan :

  1. Log into your CashCall account.
  2. Click Loan Status to view the current status of your existing loan.

    Loan Status

  3. If you qualify for submission of another loan, you will see the following statement. Click the link to re-apply.

    re-apply

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